Refund Policy

This Refund Policy clearly defines the terms, conditions, and procedures for refunds and returns for all cough, cold, flu, pain, and allergy relief medicines purchased on our website. This policy applies to all completed orders placed by global customers. By completing a purchase on our store, you acknowledge and fully agree to all refund and return rules stated below.
Eligibility for Refunds We offer eligible refunds for products that arrive damaged, defective, incorrectly shipped, or lost during international transit. Qualified refund scenarios include packaging damage caused by transportation, product leakage, defective goods, missing items, wrong product delivery, and logistics failure leading to undelivered orders. To protect public health and comply with health product sales regulations, opened, used, or partially consumed relief medicines are not eligible for return or refund, as unsealed medical goods cannot be resold or guaranteed for safety.
Refund Application Timeframe Customers must submit refund or replacement applications within 14 calendar days from the date of receiving the package. All refund requests must be accompanied by valid supporting evidence, including clear product photos, damaged package images, shipping labels, and relevant logistics records. Applications submitted beyond the valid timeframe without legitimate reasons will not be accepted. For lost or delayed orders, customers may submit inquiries after the logistics status shows long-term abnormal suspension.
Non-Refundable Situations The following situations do not qualify for refunds or exchanges: products that have been opened, used, altered, or improperly stored by customers; normal product efficacy differences caused by personal physical adaptation; subjective dissatisfaction without product quality problems; damage caused by improper manual handling after delivery; abandoned packages due to customer personal reasons; and orders delayed or blocked due to local customs policies. All promotional discounted items sold at site-wide 70% off follow the same non-refundable rules for opened products as regular goods.
Free Shipping & Refund Rules Our store provides worldwide free shipping for all orders with no minimum purchase requirement. Since shipping services are completely free of charge, no shipping fees will be refunded under any circumstances. For eligible full or partial refund orders, only the product payment amount will be processed for refund, and no additional logistics compensation will be provided for free delivery services.
Order Cancellation Rules Customers can apply for order cancellation free of charge before the order is processed and shipped. Once the order enters packaging, inspection, and delivery procedures, cancellation requests will no longer be accepted. Please confirm your product selection and shipping information carefully before payment to avoid unnecessary order disputes.
Required Application Process To apply for a refund or replacement, please contact our official customer support team via email or platform message. Please provide your order number, detailed problem description, and corresponding proof materials. Our team will review your application within 24 business hours, verify the actual situation, and deliver a formal processing result. Please do not initiate unauthorized dispute applications before contacting our support team.
Refund Processing Time Once your refund application is approved, we will initiate the refund procedure immediately. The refund will be returned to your original payment account. The actual arrival time depends on the processing rules of your payment platform and bank channel, usually ranging from 3 to 15 business days. We will strictly follow the official financial settlement process to ensure safe and complete fund withdrawal.
Product Replacement Service For damaged, defective, or incorrect products caused by our shipping side, we provide free product replacement services based on customer preferences. We will arrange re-delivery as soon as possible without additional charges. Replacement products will undergo strict secondary quality inspection to ensure intact packaging and qualified quality before delivery.
Customs & Duty Explanation International orders may be subject to local customs inspection, tariffs, or detention policies according to different country regulations. Any customs fees, duties, or order delays caused by local official policies are not within our refund scope. Customers shall bear relevant local policy-related costs and risks independently.
Policy Revision & Update We reserve the right to update and revise this Refund Policy at any time to adapt to store operation adjustments and international trade rules. The latest policy content will be displayed on the official website page. Continued purchase and use of our services after policy updates means you accept the revised refund terms.
Contact Support If you have any questions about refund eligibility, application procedures, processing progress, and policy details, please feel free to contact our professional customer service team. We will provide patient, standard, and effective solutions for all after-sales problems.

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