Shipping Policy

This Shipping Policy applies to all orders of cough, cold, flu, pain, and allergy relief medicines placed on our website. It covers order processing, shipping timeline, delivery rules, global shipping services, and relevant logistics regulations for all global customers. By placing an order on our store, you fully agree to the terms stated in this Shipping Policy.
Order Processing Time All confirmed and paid orders will be processed, inspected, packaged, and dispatched within 1 to 3 business days. Our team conducts strict pre-shipment quality checks and secure packaging for all relief medicine products to ensure intact delivery. Orders submitted on weekends, holidays, or during peak promotional periods will be processed in sequential order within the standard processing timeframe.
Standard Delivery Timeline We provide unified global standard delivery service for all regions. The overall delivery time after shipment is 6 to 12 business days. The actual delivery progress may vary slightly due to regional logistics efficiency, customs inspection procedures, and occasional international logistics fluctuations, but will always remain within the stated time range.
Global Free Shipping Service We offer 100% worldwide free shipping for all products site-wide with no minimum order quantity requirement. Every customer, regardless of order amount or delivery destination, can enjoy free standard international shipping. No hidden shipping fees, handling fees, or logistics surcharges will be charged at any stage of the transaction.
Unified Transaction Currency All product pricing, order settlement, and transaction fees on our official website are denominated in USD (United States Dollar). All customers will complete transactions in unified US dollar currency to ensure transparent, consistent, and standardized global pricing and settlement rules.
Logistics Tracking & Delivery Updates Once your order is dispatched, we will send an official tracking number to your registered email. You can monitor the real-time logistics status of your package throughout the entire delivery process. We maintain stable global logistics channels to ensure smooth transportation and timely delivery of all household relief medicine products.
Customs & Import Regulations International shipments may be subject to local customs inspection, import duties, or regulatory reviews in individual regions. Any local taxes, customs fees, or policy-related detention risks incurred by local official regulations are borne by the local customer. We do not cover or compensate for region-specific customs charges or policy-induced delivery delays.
Delivery Completion & Risk Transfer Logistics transportation risks are fully undertaken by our team before the package is successfully delivered and signed for by the customer. Once the package shows signed delivery status on the logistics system, all subsequent storage, safety, and loss risks will be transferred to the customer.
Return & Refund Time Rules We support a 60-day return window for eligible after-sales issues from the date of order delivery confirmation. For all approved refund applications, the refund will be processed and credited to your original payment account within 5 to 10 business days. The final fund arrival time depends on the processing efficiency of your payment platform or bank institution.
Shipping Exception Handling In case of rare logistics abnormalities including long-term transit stagnation, package loss, or serious delivery delays, please contact our customer support team promptly. We will verify the logistics situation within 24 hours and provide reasonable solutions such as re-delivery, replacement, or refund in accordance with official policies.
Policy Updates We reserve the right to update and adjust this Shipping Policy to adapt to logistics optimization, business adjustments, and industry standard changes. The latest policy terms will be officially displayed on our website and take effect immediately after publication. Continued ordering and shopping on our platform constitutes acceptance of the updated shipping rules.

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